it training

5 DAYS

Course Overview

As IT Management depends on two key building blocks - Project and Service Management – these two topics have been combined to provide an intensive, comprehensive appreciation of both subject areas, so you can improve delivery of projects and your IT service processes as a result of attending this workshop.

Course Objective

  • Based on the internationally recognised and widely used Project Management Body of Knowledge (PMBOK®) from the US-based Project Management Institute
  • Provide practical guidance specific to IT Projects about initiating, planning, executing and closing your project
  • Show how to successfully Monitor and Control your IT project
  • Explain the importance of the PMBOK® nine Knowledge Areas
  • Offer exercises, case studies, tools and techniques to enhance practical skills development
  • Make extensive use of individual and group work opportunities
  • Based on the internationally recognised and widely used IT Service Management framework from the UK-based Office of Government Commerce – ITIL® V3
  • Provide an overview to the Service Management Life Cycle
  • Discuss the role of Service Strategy, Design, Transition, Operations and Continuous Improvement
  • Makes extensive use of individual and group work opportunities

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