it training


Learning Outcomes

This workshop is about developing, concluding and managing ICT Policies. This workshop will provide vital information to all persons interested in:

  1. ICT Policies
  2. in-house ICT service agreements (for example between departments or divisions)
  3. service agreements for shared service centres
  4. ICT outsourcing agreements
  5. 3rd party ICT service-based contracts.

Owing to the diversity of service requirements in different organisations, no single “service agreement template” can work for everybody. This workshop focuses on providing you knowledge, examples and the tools to effectively develop and manage your own agreement.

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