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Fundamental Customer Care, Management Skills, and Record Keeping for Frontline Personnel

Course Learning Outcomes

  • Developing skills for managing front office skills
  • Managing interpersonal team processes to achieve required outputs
  • Establishing the relationship between different management levels and tasks in the organisation
  • Acquiring good decision making skills
  • Improving communication skills
  • Demonstrating, planning and preparing communication for meetings and prepare meeting reports
  • Minute taking and Report Writing
  • Developing effective communication skills

Who Should Attend?

  • All Senior Level Personal Assistant and Senior Secretary who manages one or more executives
  • Personal Assistants
  • Executive Secretaries
  • Administrative Assistants
  • Frontline Personnel
  • Receptionists
  • Customer Service Personnel
  • Departmental Secretaries
  • Office Administrators
  • Support Officers

Event Properties

Event Date 01-10-2018
Event End Date 05-10-2018
Capacity 35
Registered 0
Available place 35
Individual Price R14,999.00
Location
Protea Hatfield Hotel
1141 Burnett St, Hatfield, Pretoria, 0083, South Africa
Protea Hatfield Hotel

Group Rate

#Registrants Rate/Person(R)
3 13,499.00
R14,999.00 35

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